REVSET LABS · EXPERT GUIDE·Settings & Admin
Where Do Survey Answers Show Up in GoHighLevel?
1,173 words·5 min read·Updated 27 April 2026·beginner· Quick Answer
To view your survey answers in GoHighLevel, go to Sites → Surveys and select the specific survey. Then, click on the Submissions tab to see all collected responses. This process typically takes less than 2 minutes.
Key Takeaways
- ✓Always map survey questions to custom fields to easily access answers in contact profiles and workflows.
- ✓Regularly review your survey submissions in the **Submissions** tab to gain insights and identify trends.
- ✓Utilize the export feature to analyze large datasets of survey responses outside of GoHighLevel.
- ✓Integrate survey submissions into your workflows to automate personalized follow-ups and segment contacts.
- ✓Ensure your surveys are published and embedded correctly to avoid issues with data collection and visibility.
Understanding Survey Data in GoHighLevel
Collecting data through surveys is crucial for understanding your audience and refining your strategies. GoHighLevel provides robust tools to not only create powerful surveys but also to manage and leverage the responses. Knowing exactly where to find these answers is the first step to turning raw data into actionable insights for your business. This guide will walk you through every method for accessing, reviewing, and utilizing your survey submissions.
How to View All Survey Submissions
The primary location for all your survey responses is within the survey builder itself. Here, you can see a consolidated list of every submission, providing an overview of who has completed your survey and when. This central hub is your go-to for monitoring survey activity and getting a quick pulse on your audience's feedback.
1
Navigate to the Surveys Section — From your GoHighLevel dashboard, click on Sites in the left-hand menu. Then, select Surveys to access your list of created surveys.
2
Select the Desired Survey — Locate the specific survey for which you want to view answers. Click on the survey's name or the pencil icon to open its editor.
3
Access the Submissions Tab — Within the survey editor, you will see several tabs at the top. Click on the Submissions tab to display a list of all entries for that survey.
4
Review the Submission Overview — The Submissions tab presents a summary table. You will see details such as the submission date, the contact's name, email, and a quick view of some initial answers.
🔥 Pro Tip
Use the search bar and date filters at the top of the Submissions tab to quickly find specific entries or narrow down results by a particular timeframe. This saves time when dealing with many submissions.
How to View Individual Survey Responses in Detail
While the submissions tab offers an overview, you often need to dive deeper into each individual response to understand specific answers. GoHighLevel allows you to open each submission to see every question and its corresponding answer, along with details of the submitting contact.
1
Open the Submissions Tab — First, follow the steps to navigate to Sites → Surveys, select your survey, and click on the Submissions tab.
2
Click on an Individual Submission — From the list of submissions, click anywhere on the row of the specific entry you wish to review. This action opens a detailed pop-up window.
3
Review Detailed Answers — The pop-up displays every question from your survey and the corresponding answer provided by that specific contact. You can scroll through to see all responses.
4
Identify Associated Contact Information — Within this detailed view, you also see the contact's name, email, phone number, and other associated details. This helps you link responses directly to your leads or customers.
🔥 Pro Tip
After reviewing an individual submission, you can directly click on the contact's name to jump to their full contact profile within GoHighLevel. This is useful for quickly updating contact details or reviewing their entire history.
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How to Export Survey Data for External Analysis
For more in-depth analysis, especially with a large volume of responses, exporting your survey data is essential. GoHighLevel allows you to download all submissions into a CSV file, which you can then open in spreadsheet software like Excel or Google Sheets for advanced filtering, sorting, and reporting.
1
Access the Submissions Tab — Navigate to your survey's Submissions tab by going to Sites → Surveys, selecting your survey, and clicking Submissions.
2
Initiate the Export Process — Look for the Export button, usually located above the list of submissions. Click this button to begin the export configuration.
3
Configure Export Options (Optional) — A dialog box may appear, allowing you to select specific fields to include in the export or apply date range filters. Confirm your selections or proceed with the default options.
4
Download the CSV File — GoHighLevel will generate a CSV file containing all your selected survey submissions. Your browser will typically prompt you to save this file to your computer.
⚠️ Be mindful of data privacy regulations (e.g., GDPR, CCPA) when exporting and handling personal identifiable information (PII) from survey responses. Ensure you have proper consent and security measures in place.
🔥 Pro Tip
Before exporting, use the filters on the Submissions tab to refine your dataset. For example, if you only want responses from a specific campaign, filter by date or contact tags before clicking export.
Beyond simply viewing responses, GoHighLevel excels at integrating survey data directly into your contact management. By mapping survey questions to custom fields, each submission automatically updates the corresponding contact's profile. This creates a rich, dynamic contact record that reflects their latest input and preferences.
1
Understand Custom Fields — Custom fields are unique data points you define to store specific information about your contacts. They are essential for capturing survey answers directly into contact profiles.
2
Map Survey Questions to Custom Fields — When building your survey, for each question, ensure you select an existing custom field or create a new one under the 'Custom Field' setting for that question. This links the answer to the contact record.
3
View Updated Contact Profile — After a contact submits the survey, navigate to Contacts → Contacts and search for their name. Open their profile, and you will see the survey answers populated in the mapped custom fields.
4
Utilize Custom Field Data — The data stored in custom fields can be used for personalization in emails, SMS, and even for segmenting your audience. This makes survey answers highly actionable.
⚠️ If a survey question is not mapped to a custom field, its answer will only appear in the survey's Submissions tab and will not automatically update the contact's profile. Always double-check your field mappings.
🔥 Pro Tip
Create a naming convention for your custom fields (e.g., 'Survey_Q1_Preference') to keep your contact profiles organized and make it easier to find specific survey answers later.
Leveraging Survey Answers in GoHighLevel Workflows
The true power of GoHighLevel surveys comes to life when integrated with workflows. By using survey submissions as triggers and survey answers (stored in custom fields) as conditions, you can automate highly personalized follow-up sequences, segment contacts, and trigger specific actions based on how someone responded. This transforms raw data into dynamic, automated customer journeys.
1
Navigate to Workflows — From your GoHighLevel dashboard, click on Automation in the left-hand menu. Then, select Workflows to view your existing workflows or create a new one.
2
Set 'Survey Submitted' as a Trigger — When creating or editing a workflow, add a new workflow trigger. Choose 'Survey Submitted' and then select the specific survey you want to monitor.
3
Add 'If/Else' Conditions Based on Answers — After the trigger, add an 'If/Else' action. Use the contact's custom fields (where survey answers are stored) to create conditions. For example, 'If [Custom Field: Survey_Preference] is 'Option A'.
4
Define Automated Actions — Based on the 'If/Else' branches, add specific actions. This could include sending a tailored email, applying a tag, assigning a task, or moving the contact to a different pipeline stage.
5
Test and Activate Your Workflow — Always test your workflow thoroughly to ensure it functions as expected. Once confirmed, save and activate your workflow to begin automating based on survey responses.
✅ Workflows allow you to segment your audience and deliver hyper-personalized experiences based on their survey responses. This level of automation is key to scaling effective communication.
🔥 Pro Tip
Use dynamic custom values in your workflow emails or SMS messages (e.g., `{{contact.custom_fields.survey_q1_answer}}`) to personalize communications with the exact answer provided by the contact. This significantly enhances engagement.
Troubleshooting Common Issues
⚠️ I can't see any submissions even though people completed my survey.
First, ensure your survey is published and embedded correctly on your website or shared via its direct link. Next, double-check that you are in the correct sub-account if you manage multiple locations. Lastly, verify the date filters on the Submissions tab are not overly restrictive.
⚠️ Specific survey answers are missing from a contact's profile.
This usually means the survey questions were not correctly mapped to custom fields. Go back into your survey editor, edit each relevant question, and ensure it is linked to an appropriate custom field. Answers are only stored in contact profiles if mapped.
⚠️ My exported CSV file is empty or missing data.
Review any filters you applied on the Submissions tab before clicking export, such as date ranges or search terms. If filters are too narrow, they might exclude data. Also, ensure you have sufficient submissions to export. Try exporting without any filters first.
⚠️ I can't find the survey I created in the list.
Verify that you are in the correct sub-account where the survey was built. Surveys are specific to the sub-account they were created in. Also, check if the survey was accidentally archived or deleted. You can sometimes recover archived surveys from the 'Archived' tab.
⚠️ The survey is not submitting, or I'm getting an error message.
Check your survey settings for any required fields that might be left blank during submission. Ensure the 'Submit' button is properly configured. If embedded, check for JavaScript conflicts on your website. Test the direct survey link to isolate the issue.
Common Mistakes to Avoid
- →Not mapping survey questions to custom fields, which prevents answers from populating contact profiles.
- →Forgetting to publish the survey after making changes or creating it, leading to no collected responses.
- →Not checking the correct sub-account when looking for surveys or submissions in an agency setup.
- →Failing to use filters on the Submissions tab, making it hard to find specific entries among many.
- →Overlooking the 'Submissions' tab entirely and only checking individual contact profiles for answers.
Frequently Asked Questions
QCan I see who submitted a survey without opening each individual response?
Yes, on the **Submissions** tab for your survey, you will see a list of entries. Each row typically displays the contact's name, email, and submission date. This allows you to quickly identify who submitted the survey without diving into the full details of each response. You can then click on a specific row to view all their answers.
QHow long does GoHighLevel store survey answers?
GoHighLevel stores your survey answers indefinitely as long as your account and the specific survey remain active. All submissions are retained within the **Submissions** tab and linked to the corresponding contact profiles. This ensures you always have access to historical data for analysis and compliance, unless you manually delete them.
QIs it possible to edit a survey submission after it has been made?
No, you cannot directly edit a survey submission once it has been completed and recorded in GoHighLevel. The submission itself is a static record of what the user entered. However, if a survey question was mapped to a custom field, you can manually edit the corresponding custom field in the contact's profile to update their information.
QCan I receive notifications when a new survey is submitted?
Absolutely! You can set up a workflow in **Automation → Workflows** with a 'Survey Submitted' trigger. Within that workflow, you can add an action to 'Send Email' or 'Send SMS' to yourself or your team, notifying you of new submissions. You can also include dynamic custom values to show key answers directly in the notification.
QHow can I ensure my survey answers are used for lead scoring?
To use survey answers for lead scoring, first ensure your survey questions are mapped to custom fields in GoHighLevel. Then, create a workflow triggered by 'Survey Submitted.' Within the workflow, use 'If/Else' conditions based on the answers in those custom fields. Assign a specific lead score value (e.g., add or subtract points) for each answer path using the 'Update Contact Field' action, targeting a custom field designated for lead scores.
Try GoHighLevel Free
Start your 30-day GoHighLevel free trial
Everything in this guide is in your free trial. 30 days, no credit card — the platform behind 78+ revenue systems.
Some links are affiliate links — if you sign up we may earn a commission, at no extra cost to you. We only recommend GoHighLevel because we build on it every day.
Arsalan Zaffar
Revset Labs · Revenue Systems · 78+ GHL Builds
Arsalan writes GHL guides from real build experience — 78+ systems, $9.2M in client pipeline. Wharton, CXL & Google certified.
Connect on LinkedInTags:GoHighLevel surveyssurvey datacontact managementautomationcustom fieldsreportinglead intelligence
