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Home›GHL Hub›CRM & Contacts›How to Disable a Popup in GoHighLevel Funnels and Websites
REVSET LABS · EXPERT GUIDE·CRM & Contacts

How to Disable a Popup in GoHighLevel Funnels and Websites

686 words·3 min read·Updated 28 April 2026·beginner·
Arsalan ZaffarArsalan ZaffarLinkedIn

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Quick Answer

To disable a popup in GoHighLevel, go to your funnel or website editor, click the Popup button, then Popup Settings. Toggle Show Popup to OFF and Save your changes. This removes the red mark and prevents the popup from appearing to visitors. It takes about 2-3 minutes.

Key Takeaways
  • ✓The red mark on your popup button indicates the popup is active and configured to display.
  • ✓GoHighLevel popups are disabled via a 'Show Popup' toggle within the **Popup Settings**.
  • ✓Always remember to click the **Save** button after making any changes to your popup settings.
  • ✓Disabling a popup hides it from visitors but keeps its content, allowing easy re-activation later.
  • ✓Test your page in an incognito window after disabling a popup to ensure changes are live and caching issues are avoided.

Why Does My GoHighLevel Popup Button Have a Red Mark?

When you see a red mark on your Popup button in the GoHighLevel page builder, it's not an error. This visual cue indicates that a popup is active and configured to display on your funnel or website page. GoHighLevel uses this to clearly show you which pages have an 'on' popup, ensuring you're aware of elements that might affect your visitors' experience.

🔥 Pro Tip

The red mark serves as a helpful reminder. It ensures you always know which pages have active popups, allowing you to manage user experience effectively before publishing or making further edits.

How Do I Disable a Popup in GoHighLevel Funnels and Websites?

Disabling a popup is a straightforward process in GoHighLevel. This section guides you through the exact steps to turn off any active popup, which will remove the red mark and prevent it from appearing to your visitors. Follow these instructions carefully to ensure your popup is successfully deactivated.

1
Access Your GoHighLevel Dashboard — Begin by logging into your GoHighLevel account. This is your central hub for managing all your marketing assets and client accounts.
2
Navigate to the Sites Menu — On the left-hand sidebar, locate and click on Sites. This section manages all your funnels, websites, blogs, and forms within the platform.
3
Choose Funnels or Websites — Select either Funnels or Websites from the top tabs, depending on where your popup is located. Click the appropriate tab to proceed.
4
Select Your Specific Funnel or Website — Locate the specific funnel or website containing the popup you wish to disable. Click on its name to open its overview page.
5
Edit the Target Page — Find the particular page with the active popup and click the Edit icon (represented by a pencil) to open it in the page builder. This launches the visual editor for that page.
6
Open the Popup Editor — Within the page builder, look for the Popup button, usually positioned near the top of the editor. Click this button to reveal the popup's content area and settings.
7
Access Popup Settings — Inside the popup editor, click the Popup Settings icon, often depicted as a gear or cogwheel. This action opens the detailed configuration panel for your popup.
8
Toggle 'Show Popup' Off — Locate the Show Popup toggle switch within the settings panel. Click it to switch its status from ON (green) to OFF (grey), indicating the popup is now disabled.
9
Save Your Changes — After toggling the popup off, click the prominent Save button located in the top-right corner of the page builder. This crucial step applies your changes and prevents the popup from appearing.

⚠️ Disabling a popup hides it from visitors but does not delete its content or design. You can re-enable it at any time by simply toggling 'Show Popup' back to ON in the settings.

🔥 Pro Tip

Always test your page on a live URL after saving changes. Use an incognito browser window to ensure you're seeing the latest version without cached data, which can sometimes delay changes.

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What Are the Effects of Disabling a GoHighLevel Popup?

Once you successfully disable a popup in GoHighLevel, several immediate and beneficial changes occur. Understanding these effects helps confirm your action was successful and highlights the positive impact on your user experience. Your website or funnel page will now load without the interruption of the popup.

✅ By disabling unnecessary or poorly performing popups, you create a smoother, less intrusive experience for your visitors. This can potentially lead to higher engagement, reduced bounce rates, and improved overall conversion paths on your pages.

Troubleshooting Common Issues

⚠️ The red mark on the popup button is still visible after I followed all steps.
Ensure you clicked the Save button in the top right corner of the page builder after toggling the popup off. If saved, clear your browser's cache or test the page in an incognito window to see the latest version without old data.
⚠️ My popup still appears on the live website/funnel page even after disabling it.
First, double-check that you disabled the popup on the *correct* page within your funnel or website. If confirmed, clear your browser cache, try a different browser, or use an incognito window. Sometimes, CDN caching can also cause delays; allow a few minutes for changes to propagate.
⚠️ I can't find the 'Popup' button in the page editor.
The 'Popup' button is usually centered at the top of the GoHighLevel page builder. If it's missing, it means no popup element has ever been added to that specific page. You would need to add one first if you intended to have one.
⚠️ The 'Show Popup' toggle is grayed out or I can't click it.
This usually indicates a permissions issue with your GoHighLevel user role. Ensure your account has the necessary editing rights for funnels and websites. If not, contact your account administrator to update your permissions.

Common Mistakes to Avoid

  • →Forgetting to click the Save button in the page builder after making changes to popup settings.
  • →Disabling the popup on the wrong page or funnel step, leading to confusion when testing.
  • →Not clearing browser cache or using incognito mode when testing, resulting in seeing an outdated version of the page.
  • →Confusing popup-specific settings with general page settings, leading to ineffective changes.
  • →Overlooking other popup triggers like 'exit-intent' or 'time delay' that might still be active even if the main toggle is off (though 'Show Popup' overrides these).

Frequently Asked Questions

QWhat does the red mark on the popup button in GoHighLevel signify?
The red mark on the popup button signifies that a popup is active and configured to display on your funnel or website page. It's a visual indicator within the GoHighLevel builder that the popup is 'on' and will appear to visitors based on its settings. This helps you quickly identify pages with active popups.
QCan I delete a popup entirely instead of just disabling it in GoHighLevel?
GoHighLevel's primary control for popups is to disable them. While you can remove all individual elements (text, images, forms) from within the popup editor, the popup container itself remains available to be toggled on or off. There isn't a direct 'delete popup' button for the container itself once it's been added to a page.
QDoes disabling a popup affect my website's SEO?
Generally, disabling an obtrusive or poorly optimized popup can indirectly benefit your SEO. By removing potential interruptions, you improve the user experience, which can lead to lower bounce rates, increased time on page, and better engagement metrics. These factors are positively viewed by search engines.
QHow do I re-enable a disabled popup in GoHighLevel?
To re-enable a disabled popup, follow the same steps to access the **Popup Settings** within the page editor. Simply toggle the **Show Popup** switch back to the ON (green) position. After doing so, make sure to click the **Save** button in the top-right corner to apply your changes and reactivate the popup.
QDo popups on funnels and websites work the same way in GoHighLevel?
Yes, the mechanism for creating, editing, and disabling popups is consistent across both the Funnel Builder and Website Builder in GoHighLevel. The UI elements, settings, and steps to manage popups are identical, providing a unified experience whether you're working on a multi-page website or a single-purpose funnel.
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Some links are affiliate links — if you sign up we may earn a commission, at no extra cost to you. We only recommend GoHighLevel because we build on it every day.

Arsalan Zaffar
Arsalan Zaffar
Revset Labs · Revenue Systems · 78+ GHL Builds

Arsalan writes GHL guides from real build experience — 78+ systems, $9.2M in client pipeline. Wharton, CXL & Google certified.

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Tags:GoHighLevel popupsGHL website builderGHL funnel builderpopup settingsuser experiencered mark GoHighLevel