Control Voice Geo Permissions in GoHighLevel to Prevent Fraud

To manage voice Geo Permissions in GoHighLevel, you must contact GoHighLevel support with specific details about your Location ID and the countries you need enabled or disabled. This process typically takes 1-2 business days for review and implementation by the LC Phone team.

• ✓Voice Geo Permissions are crucial for preventing fraudulent international calls and controlling your GoHighLevel communication costs.
• ✓GoHighLevel automatically enables voice calling for essential countries like the US, Canada, your home country (if not high-risk), and countries where you own a phone number.
• ✓All modifications to voice Geo Permissions, including enabling or disabling specific countries, require contacting GoHighLevel support.
• ✓When requesting changes, always provide your exact Location ID and a clear list of countries to be updated to ensure accurate processing.
• ✓Remember that voice Geo Permissions are separate from SMS permissions; enabling voice for a country does not automatically enable SMS.

What Are Voice Geo Permissions and Why Do They Matter?

Voice Geo Permissions in GoHighLevel are security settings that control which countries your account can make outgoing voice calls to. These permissions are vital for protecting your business from fraudulent activity and unexpected billing charges. By limiting calls to only the countries you operate in, you drastically reduce the risk of unauthorized international calls. Fraudulent calls can lead to significant financial strain, including sudden spikes in your monthly GoHighLevel bill and potential service interruptions. Implementing strict Geo Permissions ensures that your communication resources are used efficiently and securely, preventing wasted time and money.

Understanding Your Default Voice Geo Permissions

When you use LC Phone in GoHighLevel, certain countries are automatically enabled for voice calling by default. This ensures you can immediately communicate with your primary markets without needing initial setup. These default settings are designed to balance usability with security, focusing on common business needs. It is important to note that these automatic enablements apply strictly to voice calling. SMS permissions are managed separately and do not automatically follow these voice settings. Understanding these defaults helps you identify when you might need to request further changes.

How to Request Changes to Your Voice Geo Permissions

Changing your voice Geo Permissions in GoHighLevel requires a direct request to GoHighLevel support. Since this is a critical security feature, user-level self-management is not available for these specific settings. Follow these steps to submit an accurate and efficient request. Providing all necessary information upfront helps the LC Phone team process your request quickly, minimizing any potential delays in enabling or disabling calling to specific regions.

What Information Do You Need to Change Geo Permissions?

To ensure your Geo Permission request is processed efficiently, you must provide specific and accurate information to GoHighLevel support. Missing or incorrect details can significantly delay the updates to your calling capabilities. Having these details ready before you contact support will streamline the entire process and help the LC Phone team make the necessary changes without back-and-forth communication.

How Long Do Geo Permission Changes Take?

Once you submit your request to GoHighLevel support, the process of updating your voice Geo Permissions typically involves a review by the specialized LC Phone team. This ensures that all changes are applied securely and correctly. While the support team will create a ticket promptly, the actual implementation of the changes usually occurs within a specific timeframe. Plan accordingly for any new international calling needs.

Troubleshooting Common Issues

Common Mistakes to Avoid

• →Assuming SMS permissions are automatically enabled when voice permissions are granted for a country.
• →Not providing the exact Location ID, leading to delays as support needs to clarify which sub-account is affected.
• →Listing incorrect or ambiguous country names, such as 'UK' instead of 'United Kingdom'.
• →Expecting instant changes to Geo Permissions; these updates require review by the LC Phone team.
• →Ignoring the fact that some countries are considered 'high-risk' and are not enabled by default, even if they are your home country.

Frequently Asked Questions

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