# Home-service lead qualification question bank
By Arsalan Zaffar, RevSet Labs | October 2, 2026

Original implementation worksheet. Adapt with your service manager. Examples are not technical diagnosis or a guarantee of results.

## Core questions
- What would you like help with?
- What ZIP code is the property in?
- When would you like the work considered?
- Who will coordinate access and approval?
- Would you prefer a callback or the next available consultation?

Skip known answers. Ask one question at a time. Preserve unknowns.

## HVAC
- Is this a repair, replacement, or maintenance request?
- What is the system doing, in your own words?
- Do you know the equipment type or approximate age? It is fine if not.
- Which times can you speak with the service coordinator?

## Plumbing
- Which fixture or part of the property needs attention?
- Is this an active problem or work you are planning?
- Has your building manager or another contractor already arranged a visit?
- What access details should the coordinator know before arranging service?

## Roofing
- Are you asking about a leak, visible damage, inspection, or replacement?
- When did you first notice the issue?
- Do you have existing inspection notes or photos you can safely share?
- Who should discuss access and the inspection appointment with us?

## Remodeling
- Which space do you want to change, and what would you like it to do better?
- Are you exploring options, working from plans, or ready for an estimate?
- Is there a target period or a date the project depends on?
- Do you have a planning budget, or would an initial scope conversation help establish one?

## Cleaning
- Is this recurring cleaning, a one-time visit, or a move-related clean?
- What type and approximate size of property is it?
- Are there particular rooms or tasks you want included?
- Are there access arrangements or pets the scheduling team should account for?

## Routing specification
For each question record: why it matters, destination field, essential or optional, allowed unknown state, routing rule, human-review owner.

Service: ___
Approved coverage: ___
Appointment type: ___
Required answers: ___
Optional answers: ___
Review owner and due time: ___
Permitted contact channel: ___

## Acceptance cases
- Complete answers
- Unknown equipment age
- Previously supplied ZIP code
- Unsupported service
- Conflicting location
- Tenant with authorization
- Undecided budget
- Urgent request requiring approved triage
- Customer requests a person
- Unavailable callback slot

For each: input, expected reply, expected fields, expected owner, observed result, pass/fail, corrective action. Use fictional test data.

## Review
Record cohort dates and unique inquiry count. Distinguish routing completeness, scheduled callbacks, connected callbacks, and sales. Review incomplete and rejected records as well as booked ones.

https://revsetlabs.com/resources/lead-qualification-questions-home-services/