Unread VS Read – Must Manually Mark as Read
When your whole team is living in the GoHighLevel Conversations inbox, the difference between an unread and read message is what keeps leads from slipping through the cracks.
By default, HighLevel does not automatically mark conversations as read just because an automation fired or a message was sent. Someone on your team (or a workflow you configure) has to make that call.
This guide explains exactly how unread vs read works in GoHighLevel, when you should mark conversations as read manually, and how to use workflows to keep your inbox clean without losing important context.
How to Mark Conversations as Read
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Click Mark as Read
GoHighLevel conversation.” title=”Mark Conversation Read Button”>
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Reply to the conversation manually
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Use workflow action to edit conversation
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Toggle on Auto Mark as Read in the workflow settings
