General Support Info

Struggling with Zoom during HighLevel support calls? Use this step-by-step troubleshooting flow to quickly fix audio, video, screen sharing, and annotation issues so you can focus on solving problems inside GoHighLevel instead of debugging your mic or camera.

HighLevel includes a built-in Raise Ticket flow and automatic full-screen screenshot capture so you can submit clear feedback and bug reports in a few clicks. This guide shows you how to use it – and what to include – so Support can reproduce your issue quickly and keep your funnels, automations, and clients running smoothly.

HighLevel has rolled out new accessibility enhancements for the topbar navigation and Help & Support drawer. This guide explains what changed, why it matters for GoHighLevel users, and how agencies can turn these updates into more inclusive, efficient workflows.

GoHighLevel gives agencies true 24/7 support—but only if you know which channel to use when. This guide breaks down live chat, Zoom, phone, tickets, SLAs, and Premium Support so you always get the fastest path to a real solution.